Question 1

What does Cosensible do?

Accepted Answer

We build AI-powered software for companies that sell, serve and deliver. Our first product is Conseilor, the sales assistant for online shops. We design, host and improve our products, sold by subscription, with no commitment.

Question 2

What exactly does the AI do?

Accepted Answer

It answers customers from the company's own data, advises, fills a basket, prepares and hands over. It decides nothing that commits a person without human approval, and it only says what it knows: every figure is checked, every answer can be explained. Our AI charter and our method set out what it does and what it does not do.

Question 3

Do you really have only one product?

Accepted Answer

Yes, one today: Conseilor, the sales assistant for online shops. We announce a product once it exists, and our customers are the first to hear about it.

Question 4

Do you build custom software?

Accepted Answer

Only to connect our products to our customers' tools. Our business is publishing software that serves many companies and improves for all of them at once.

Question 5

Which countries do you work in?

Accepted Answer

Our products are designed for companies across the continent and cover the languages, platforms and payment methods of each region. Support is provided in English, French and Arabic, and our assistants adapt to the local languages of our customers' customers.

Question 6

How much do your products cost?

Accepted Answer

A monthly subscription in your country's currency, with no commitment, shown on every product page. Conseilor starts at 249 dirhams a month, with a fourteen-day trial and no card required.

Question 7

Who is Cosensible, legally?

Accepted Answer

Cosensible LLC is a company incorporated in the United States. That is not window dressing: it gives us a contractual framework our international customers already know, access to platforms and technology partners on the best terms, and security and compliance requirements we apply everywhere. Our product teams work between the United States and Morocco; our customers are first and foremost in Africa. You contract with an American entity, and you are served by people who know your market.

Question 8

How do I get in touch?

Accepted Answer

At contact@cosensible.com, or through the form on the Contact page. An answer within 24 working hours, in English, French or Arabic.

Question 9

Can it invent a price, a delivery time or a product?

Accepted Answer

A price, no: every number in its answer is checked against your catalogue, your product pages, the computed total and what the buyer wrote; a number from anywhere else gets the answer rejected. A product, no: it only offers what your catalogue contains, and says plainly when it does not have what is being asked for. For claims about product characteristics, it relies on the product page: the more complete your pages, the more precise it is.

Question 10

Does it take payments?

Accepted Answer

No. It qualifies the order (basket, name, phone number, city) and hands it to you; you call back, you deliver and you collect the money, exactly as you do today, cash on delivery or otherwise. Conseilor does not replace the merchant: it minds the shop while the merchant sleeps.

Question 11

Do I need a developer?

Accepted Answer

No. You download your platform's connector from your dashboard, upload it in your admin and paste your two keys. About ten minutes. For a site without a platform, one tag to paste and a catalogue import from a file.

Question 12

Does it really answer in Darija?

Accepted Answer

Yes, in Darija written the way people write it on a phone (“bch'hal”, “3andkom”, “wakha”), in French, in English, and with typos. It answers in the buyer's own language.

Question 13

Will my buyers know they are talking to an AI?

Accepted Answer

Yes, the assistant introduces itself as one. What your buyers remember is a correct answer in one second at 10 pm, and a call back from you the next morning.

Question 14

Who is behind Conseilor?

Accepted Answer

Conseilor is published by Cosensible, a software company building AI-powered products, with teams in Casablanca and the United States. The legal detail is in the “Who is Cosensible, legally?” question of our FAQ.

Question 15

Where is my data, and my buyers' data, hosted?

Accepted Answer

In data centres that comply with the data protection laws of your country, declared to the competent authority where the law requires it; the hosting location is set out in your contract. Every merchant is isolated from the others, data is encrypted, exportable, and pseudonymised before any call to an artificial intelligence model.

Question 16

What about WhatsApp?

Accepted Answer

The same assistant, with the same catalogue and the same price checks, is coming to WhatsApp. Leave us your address from your dashboard to be told when it lands.

Question 17

Where is my data hosted?

Accepted Answer

In data centres that comply with the data protection laws of your country, declared to the competent authority where the law requires it; the hosting location is set out in your contract. Every customer is isolated from the others, data is encrypted, exportable, and pseudonymised before any call to an artificial intelligence model.

Question 18

Does my data belong to you?

Accepted Answer

No. It stays yours. You can export it at any time in a standard format, and we delete it at your request once the contract ends, within the periods set by law. It trains no model intended for other customers.

Question 19

Who at Cosensible can see my data?

Accepted Answer

Only the people who need it to help you, with authorisation, and a record of every access. Our teams are trained and contractually bound to confidentiality.

The questions we get. And our answers, straight.

About Cosensible

About Conseilor

About data and security

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